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Ordering Online - the Fast, Easy and Safe Way

What is 'My Account'?

By starting an account, you will be able to customize and save your searches, review your order history, as well as ensure that the site remembers your shipping details, which will save you time retyping them at your next purchase. You can choose to register an account at anytime.

Alternately you can complete your purchase in our "Guest Check Out" mode without creating an account more information regarding this means of shopping online is available at How to Purchase.

How do I order online?

The online store has been designed to make your shopping fast, safe and easy.

  • Simply browse the products until you find the item of choice and navigate through to the product information page.
  • Click the 'Add to Cart' icon.
  • At this stage you can either keep shopping or proceed to the 'Checkout' to finalise your purchase.
  • At the Checkout you will be prompted to add in all your necessary personal information and your payment method.
  • We currently accept online payments via PayPal Secure Payment Service. PayPal's advanced security techniques enable safe online transactions.
  • When you checkout, you'll be taken to a secure PayPal page to pay for your items. Safer, Easier, Faster. You can pay using your PayPal account or as a "PayPal Guest".
  • Once payment is successful, you will receive an email confirming your order.
  • An automatic email will then be sent to confirm dispatch along with any necessary tracking information for your reference
How do I update my account details?

You can change your shipping address as well as other account information such as your contact number and password by logging in to My Account.

How do I find the product that I want?

There are several ways to navigate our site.

You can select an item from a department such as Gaming, then drill down into categories from a product platform or even by price range.

On every page we also have a search box so you can enter any search term to locate the product you are looking for.

What forms of payment do you accept?

We currently accept online payment via PayPal Secure Payment Service. PayPal's advanced security techniques enable safe online transactions.

Accepted credit cards are

  • Mastercard
  • Visa
  • Amex

PayPal securely processes payments for you for purchases from WOW Sight & Sound. Keeping you safer.

When you checkout, you will be automatically redirected to a secure page with PayPal Secure Payment Service.

You can pay using your PayPal account or pay as a "PayPal Guest". Safer, faster, easier.

Have a PayPal account? Log in to your account to pay, using your debit or credit card or bank account you have with PayPal (and still earn your reward points).

Don't have a PayPal account? Pay with your credit or debit card as a "PayPal Guest" (and still earn your reward points). Be safe and secure with PayPal.

Please note that Wow Sight & Sound Gift Cards issued prior to 01/05/2012 are not redeemable.

How long does it take for payment to be confirmed?

PayPal provides an extra level of security for your payments.

Our policy is not to ship orders until payment can be confirmed.

Most orders are confirmed as soon as a successful transaction is recorded.

What is PayPal and how do I sign up?

PayPal is a secure payments system that lets anyone securely send payments online or on your mobile phone or tablet, using your credit or debit card or bank account.

PayPal is the faster, easier and safer way to pay online. A simpler way to pay.

Shop online with confidence, knowing your financial information is secure with PayPal. Keeping you safer.

Our website will automatically redirect you to the PayPal secure server to process the payment. Easy to use.

Have a PayPal account? Login and pay with PayPal, using your debit or credit card or bank account you have with your PayPal account (and still earn your reward points).

Don't have a PayPal account? Pay with your credit or debit card as a "PayPal Guest"(and still earn your reward points). Be safe and secure with PayPal.

PayPal provides an extra level of security for your payments.

PayPal's advanced security techniques enable safe online transactions. Using PayPal ensures your personal and financial details are kept totally secure.

Feel safer and more secure when you shop online or mobile phone or tablet, with PayPal. Please visit PayPal's official website for detailed information or to sign up www.paypal.com

Can an order be changed once it has been submitted?

We can make changes or cancel orders that are yet to be approved by our administration team but not beyond this point.

In order to make changes it is important that you contact us via our email customer.service@1wow.com.au or call us on 1300 513 504 between the hours of 8.00am to 8.00pm AEST, Monday to Friday.

Do you offer bulk pricing?

At Wow Sight & Sound Online we will always try and offer the best possible price for our customers who are purchasing large quantities with us. If you would like a quote for a large quantity order, please send an email to customer.service@1wow.com.au and one of our friendly team will be in contact to offer the best price available.

Do your prices include GST?

Australian Goods and Services Tax (GST) is applied to all orders and is clearly visible on all Tax invoices.

Do you supply a tax invoice?

Wow Sight & Sound is committed to ensuring the integrity of your manufacturer's warranty so we always supply a Tax Invoice with the order.

If your Tax Invoice is missing or has been misplaced please notify us by email via customer.service@1wow.com.au with all your contact information.

How do I redeem a coupon?

Once you have chosen the item you wish to purchase you can proceed to the checkout.

During the checkout process, prior to entering payment details, there will be a asking for a Discount or Gift Certificate Code which you will need to enter your coupon number into.

By entering the code for the coupon in this box, you order value will be reduced by the amount remaining on the coupon.

Please note that Wow Sight & Sound Gift Cards issued prior to 01/05/2012 are not redeemable. Only coupons issued after the 01/05/2012 can be utilised in this process and are subject to expiration period.

Is the personal information I enter secure?

When we collect personal information from you, including address details and credit card details, your information is protected by the latest in encryption as provided by Verisign. You can have the confidence in knowing that Verisign are the world's most recognised brand when it comes to internet security. To learn more about Verisign you can visit their website here - http://www.verisign.com.au

For peace of mind, it is also worthwhile knowing that we do not store complete credit card details on any over our servers, which themselves are protected using the best-practice software and networking technologies.

PayPal uses the industry's most secure data encryption technologies and physically secure servers that aren't connected directly to the Internet.

Can I order an item that is out of stock?

We make every effort to ensure that we have stock available of all the items displayed on our website. However, if there has been an unanticipated high sales volume on a particular item and we are unable to send straight away the item will be "back ordered".

If your item is backordered, there will be a slight delay in shipping and we ask customer to allow between 1 to 10 business days for dispatch to take place.

In an effort to ensure that all orders are handled efficiently and accurately, the web store will only allow you to place order for stock that is available. Should an item be marked as out of stock or unavailable we encourage you to visit our store at a later date.

Delivery & Shipping

How is postage calculated?

Shipping chargers are based on the shipping method selected and charged as a flat rate per order.

Australia Post E-Parcel: $6.95

Australian Air Express: $9.95

Do you ship internationally?

Wow Sight & Sound Online only ships orders within Australia.

How long does dispatch and delivery take?

Most orders are dispatched within 24 business hours after receiving payment.

We ship goods Monday through Friday and we do not ship on Australian statutory holidays. All shipping times are dependent on product availability.

If you are paying by another method, we will dispatch your order as soon as payment is confirmed by the payment method provider.

Once your item is dispatched, delivery time is dependent on where your order is being delivered to and the carrier used to transport your order.

Our orders are sent via Australia Post E-Parcel or Australian Air Express (AAE) (depending on order weight and your location).

Below is a guide of estimated delivery times*.

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Due to circumstances beyond our control we may not be able to deliver to remote areas during the wet season, due to weather related restrictions or during road closures.
Details of closures are available at:

QLD

http://highload.131940.qld.gov.au/

NT

http://www.ntlis.nt.gov.au/roadreport/

WA

http://www.mainroads.wa.gov.au/UsingRoads/RoadTrafficInformation/

NSW

http://livetraffic.rta.nsw.gov.au/

VIC

http://alerts.vicroads.vic.gov.au/

SA

http://www.transport.sa.gov.au/quicklinks/roadworks.asp

TAS

http://www.police.tas.gov.au/community-alerts/

How do I track the status of my order?

You can track the status of your order via the My Account section of our website.

Once your order has been dispatched, you will receive an email from us detailing the online tracking details for your order.

We ship goods Monday through Friday and we do not ship on Australian statutory holidays. All shipping times are dependent on product availability.

You may need to allow up to 48hrs after the dispatch date for any carrier scanning's to be displayed on their online tracking facility.

I think my item is lost in transit, what should I do?

If you believe that your item is lost in transit, please contact us within 14 days of shipment so that a replacement can be sent as soon as possible.

In order to confirm that an order has in fact been lost, we must wait until the maximum delivery period has expired before replacing your order. At this time it is essential to confirm that the correct shipping details were provided at the time of placing the order.

NB. Replacement items will be delivered at the cost to Wow Sight & Sound, except where orders have been made with incorrect details provided for shipping.

What happens if I am not home to receive my goods?

All deliveries need to be received and signed for by an individual. It is for this reason that we encourage you to provide an address that will have someone available for the delivery. This may be your home address or your work address for example.

If for some reason the address is unattended orders that are shipped via Australia Post or AAE will be re-directed to the nearest large post office and the courier will leave a notice in your letter box advising that the parcel is ready for collection.

Can I order and pay online but then collect from your warehouse?

In the interest of ensuring that all customers receive the right product, at the right address, at the right time it is our policy not to allow customer collections.

If you require special assistance with the delivery of your order please email us at customer.service@1wow.com.au and we will endeavour to help in any way.

Returns & Refunds

What is Wow Sight & Sound's Return Policy?

You can find our Returns Policy Here - Returns Policy 2012

What do I do if the item received is not what I ordered?

If you have received your order and it is not what you ordered please call our eCommerce Team on 1300 513 504 in business hours or lodge a return request via email to customer.service@1wow.com.au with all the information regarding your order.

One of our friendly team will get in contact with you to organise the return of the incorrect item to our return address and we will take care of the rest.

How do I return items which are faulty or damaged?

Firstly we need to know if your item has obtained damage or is indeed faulty.

Damaged items are items that have sustained some sort of physical damage while in transit from us to you. We will replace any damaged items that are confirmed to be damaged by us, if they are reported within 14 days of receipt.

If your item is damaged, please notify us by calling our eCommerce Team on 1300 513 504 in business hours or via email to customer.service@1wow.com.au with all the necessary information. A Customer Service Representative will respond by the next business day and advise the next steps. N.B. you may be required to email some pictures of the damaged item and packaging through, so please do not discard any packaging.

Faulty items are those that are not damaged in any way, however are not operating properly, have a manufacturing fault, or develop a fault within the manufacturer's warranty terms.

Sometimes, product faults can be easily resolved via product troubleshooting.

If the manufacturer advises that your item is faulty, they may issue a reference number so you can request a replacement/repair from us. If your item is faulty, please notify us by calling our eCommerce Team on 1300 513 504 in business hours or via email to customer.service@1wow.com.au with all the necessary information.

For more information regarding our returns policy click here

How do I contact the manufacturer to troubleshoot my product?

Simply contact our eCommerce Team on 1300 513 504 in business hours or via email to customer.service@1wow.com.au and a Customer Service Representative will respond by the next business day and all necessary contact information and advise you of the next steps.

My Account

What is 'My Account'?

Your account is where you can track the status of your orders, review past orders and update your settings.

It is not a credit account of any description and does not allow you to purchase items on credit.

It is not mandatory to have an account to purchase with Wow Sight & Sound, and you can choose to register at anytime.

If you do not wish to sign up to an account, simply purchase using our guest account at checkout.

How do I login?

To login simply follow the link to your account My Account.

How do I update my personal details?

You can change your shipping address as well as other account information such as your contact number and password by logging in to My Account.

Can I check my previous orders?

You can see a complete order history as well as other account information by logging in to My Account.

If your question has not been answered from these FAQS, please visit our Contact Us page.